How Is This My Fault?

I recently invited some friends of mine to a movie.  We were so excited to have some much needed guy time, as we all have at least 3 kids.  Don’t get me wrong, my wife is the superhero parent in our home, but I have to play the martyr once in a while.  (Enter smiley face emoticon)



I used a showtimes app on my phone and found the perfect movie time, arranged with my friends (one of whom drove 45 minutes and the other drove an hour and fifteen minutes to meet me), and we were ready.  We could taste the move theater popcorn with extra butter and salt.  We were ready for this moment.

We arrived at the theater and looked around at some confused theater employees.  After we asked for help, a young lady reluctantly stopped cleaning up and came over to the counter.  Then, in a rather overwhelmed way, she asked what we wanted to see.  We told her with gusto, just the way three grown men with wives and children out on an occasional guys’ night would communicate.  She advised us they don’t have that show playing at that time.  What???? I planned this perfectly.  We were crushed.  I politely showed her my app and asked for clarification, and she scurried away to get a manager; another young lady a year older than the first clerk, at best.

This young assistant manager spent the next 10 minutes explaining to us that they are not and cannot be responsible for information apps have about their theater, and that we should always check the theater’s website directly, or call the hotline.  She explained how this was essentially our fault for not knowing where to check the most accurate and guaranteed show times.

After this stern talking-to, we left bummed about the movie, but pretty flabbergasted at this young lady, or, better yet, the leadership in this company who neglected to train her.  A “what can I do to make this situation right for you right now?” attitude would have been much more appreciated and effective.  One of my friends commented on the way out of the parking lot, “People like that make me not want to shop at places like that.  I don’t think I’ll ever go to that theater again.”  I suggest this company has their employees read QBQ! (non-affiliate link)  It would have made a world of difference.

And then, just when I was playing the blame game, I realized something.  I could have taken more personal accountability in this situation.  And if it’s true that my world will always be a reflection of who I am and what I give, I have to ask myself, “What could I do to give more in this situation?”

Where is a place in your life you can give more today?  Commit to doing this and go!

Please note: I reserve the right to delete comments that are offensive or off-topic.

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One thought on “How Is This My Fault?

  1. Great article, Jonathan. I mean that sincerely as I actually had a very similar experience with a mis-represented movie. Just like you, we received the response “you should have called to confirm”, or in other words, “the customer was wrong”, and the cashier demonstrated a lack of concern if we saw something else or left and went to a different theater.

    Thanks for the QBQ (Question Behind the Question) book suggestion. It’s always good to practice personal accountability in all situations.